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IT Service Catalog Solutions

newScale FrontOffice™ Suite
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newScale provides the only complete suite of Service Catalog software for the front office of IT. With version 9 of the newScale FrontOffice Suite, you can improve visibility into your portfolio of IT services, deliver a self-service IT storefront, streamline request fulfillment, manage the end-to-end service lifecycle, and control IT demand — all within a single family of solutions leveraging a common service model.

newScale is the industry's leading provider of Service Catalog software solutions. Whether your goal is to enable self-service IT, drive infrastructure cost savings through automation, or adopt ITIL version 3 best practices, the Service Catalog is the first place to start. It represents the cornerstone of a new set of front office processes that will help transform IT into a more efficient and cost-effective service provider.

From desktop to data center, the benefits of a newScale Service Catalog are compelling:

  • 30% or more reduction in IT service delivery costs;
  • Tens-of-millions of dollars in savings by standardizing services;
  • End-user satisfaction scores that increase 10-20% in just months; and
  • Agility and cloud-like service delivery, with self-service to enable a private cloud.

newScale literally wrote the book on how to create a Service Catalog. Other vendors now claim to provide "Service Catalog" functionality, yet most of them simply provide a self-service front end to their service desk tool. Our vision is to provide end-to-end software solutions for what industry analysts refer to as the "front office" of IT, complementing IT's traditional "back office" operational tools.

The catalog serves as the menu and storefront for all of your services — making it as easy as ordering a book on or a cloud instance through Amazon EC2. Your IT infrastructure teams can deploy an actionable Service Catalog of physical, virtual and cloud computing services for the data center to increase agility and move to a more cloud-like operating model. This same Service Catalog is used for business services and end user IT services, to improve user satisfaction and speed service delivery for the workplace to meet the needs of your business customers.

Most organizations begin with IT services when adopting the front office approach. However, we have found that you can extend this service-centric model across a complete range of internal services — spanning all types of IT and non-IT services such as facilities, telecommunications, and other shared service functions.

Dozens of newScale customers in a wide variety of industries have leveraged newScale Service Catalog solutions for all of their IT services, a broad range of shared services, and even industry-specific services — in areas as diverse as chemical safety, printing, and retail banking. As a rapidly growing number of newScale customers have found, the front office approach to services is a journey that can transform the way that not only IT but all internal service teams operate.

To learn more, you can go to our Literature Request section to download the Solutions Overview Data Sheet.

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